Refund Policy

This Refund Policy describes when and how you can obtain a refund for a PawLink Protection subscription purchased on getpawlink.com. It applies to every subscription processed by our Merchant of Record, Paddle.com Market Limited (“Paddle”), which handles all payments on our behalf.

1. Subscription overview

• PawLink Protection is offered on two recurring plans: $4.99 / month and $29.99 / year (USD).
• All prices are shown in USD before checkout. Paddle may convert the amount to your local currency at checkout — the local price is always displayed before you pay.
• Applicable sales tax, VAT, or GST is calculated and displayed by Paddle at checkout based on your billing country.
• Your subscription automatically renews at the end of each billing period until you cancel.

2. 14-day cooling-off refund (EU / UK / EEA consumers)

If you are a consumer resident in the European Union, the United Kingdom, or the European Economic Area, you have the right to a full refund within 14 calendar days of the day your Protection subscription was purchased or renewed, no questions asked. You may exercise this right even if you have started using premium features.

To request this refund, email Support@getpawlink.com from the address associated with your PawLink account, or open a ticket via Contact Support. We will confirm the refund within 5 business days and issue it back to the original payment method. Paddle typically posts the refund within 5–10 business days depending on your bank.

3. Refund for the current billing period (all other regions)

Outside the EU/UK/EEA, we offer a 7-day satisfaction guarantee. If you are not happy with PawLink Protection within 7 calendar days of your first purchase, contact us and we will refund the amount charged for that period in full.

4. Refund on accidental duplicate charges

If you were charged twice for the same billing period due to a technical error, we will refund the duplicate charge in full regardless of how much time has passed. Include the two Paddle order IDs (they start with chk_ orord_) in your refund email so we can process it fastest.

5. Renewal refunds

Your Protection subscription renews automatically. Because we send a renewal reminder email at least 7 days before each renewal, renewals are considered intentional. If you forgot to cancel and your subscription just renewed:

• Contact us within 7 calendar days of the renewal date and we will refund the renewal charge in full, provided the subscription has not been used to protect an actively lost or missing pet during that window.
• After 7 days, renewals are non-refundable, but you may cancel at any time to prevent the next renewal — access continues until the end of the paid period.

6. What is not refundable

• Requests submitted more than 14 days (EU/UK/EEA) or 7 days (rest of world) after the initial purchase or renewal date, except duplicate-charge cases (Section 4).
• Free-tier PawLink usage — the free plan is, and always will be, free of charge.
• Chargebacks issued by your bank without contacting us first. If you have any issue, please email Support@getpawlink.com first — we resolve almost every issue within one business day.

7. Cancelling your subscription

You can cancel at any time and keep Protection active until the end of the current paid period. Two easy ways:

1. Sign in to PawLink, open Protection, and use the “Cancel subscription” button.
2. Reply to any Paddle receipt email (Paddle also provides a self-service cancellation link inside every receipt).

After cancellation, your pet profiles, QR codes, and account remain fully functional on the free plan — only premium features (multi-pet, voice reply, priority alerts) are turned off at the period end.

8. How to request a refund

Email Support@getpawlink.com from the address on your PawLink account. Please include:

• The Paddle order ID (starts with chk_ / ord_) — found in the payment receipt Paddle emailed you.
• The reason for the request (helps us improve the product; it does not affect eligibility).

We reply to every refund email within 1 business day and issue the refund via Paddle within 5 business days of approval.

9. Merchant of Record

All PawLink Protection subscriptions are sold and refunded by Paddle.com Market Limited, our Merchant of Record. You may also review Paddle’s own buyer terms at paddle.com/legal/checkout-buyer-terms. Refunds authorised by PawLink are processed directly by Paddle back to your original payment method.

10. Contact

Questions about this Refund Policy? Email Support@getpawlink.com or open a ticket from Contact Support. We’re a small team of pet owners and we take every payment question seriously.