Support · FAQ
Questions pet owners ask.
Everything you might wonder about Smart QR pet IDs, privacy, and Protection.
Questions we hear from pet owners every week. If yours is not here, reach us any time on the Contact Support page or email Support@getpawlink.com — we usually reply within one business day.
How PawLink works
PawLink is a digital pet identification and recovery service. We generate a unique digital Smart QR code linked to your pet's online profile. When a stranger scans the QR with their phone camera, they open a mobile-friendly page with your pet's photo, name, and a one-tap way to contact you — no app, no sign-up. You get an instant notification the moment the scan happens. PawLink does not sell, ship, or supply any physical product.